Posts Tagged ‘profit’
www.ibm.com With clear Service Level Agreements we are able to attune to our clients expectations, resulting in effective prioritisation and increased client satisfaction. Technical Manager Peter Mortensen, KMD, explains how this works in practice. Transcript: [Peter Mortensen, KMD] My name is Peter Mortensen. I’m a Technical Manager at KMD, Denmark. KMD is also a service provider besides being the data center for the municipalities. It means that the municipalities now are a customer and not being the owner. So we have the SLAs and we have formal agreements with the municipalities on operating their systems. Now that we have been acquired by new owners, we’ll have to focus more on profit. We have to produce a larger profit than we are used to, coming from being a non-profit company. That means that we have to cut down costs. We have to utilize our equipment more than we used to. And we have to automate more than we used to. We have to relieve the technicians, the people from the daily operations to do something that brings us forwards. So we have to produce the same world class services for our customers but at a lower price. We had this HR system called Passbook2 that we run for customers and we used to run it on a farm of servers. It was HP servers but on a farm of servers. And it was quite a successful model for us. So we saw these servers just came in one by one to operate this system, to run this system. We had to do something to keep up with this growth. And as I’m …
Microsoft Profit Jumps on PC Sales Growth
Microsoft Corp., the world’s largest software maker, reported fourth-quarter profit topped analysts’ estimates after customers purchased more personal computers running the Windows operating system.
Read more on BusinessWeek
Microsoft Q4 profit soars 48% to $4.52 bn on Windows 7
Microsoft Corp’s profit surged 48 per cent to $4.52 billion for the three months ended June, mainly boosted by strong sales of Windows 7 and Office 2010.
Read more on Business Standard India